American tech giant, Uber, through its representatives in Ghana, has officially announced the removal of its cancellation fees.
The cancelation fees was initiated to make sure drivers were fairly compensated for committing their time to a trip. For clients, the cancellation fee was automatically charged to their next trip.
However, according to Uber, their research and data indicated that cancellation fees discourage its users from using the app to book a trip, hence the removal of the cancellation fees.
In a statement released to its users via Email, the tech giant’s also revealed that if a client or a customer is 5 minutes late after booking a trip, drivers may decide to cancel trips at no penalty to them.
Read the full statement below
Cancellation fees on Uber have now been removed. This means that no charges will be applied on canceled trips.
At Uber, we are always monitoring market dynamics and fare structures to ensure our app continues to be the best option for you.
Our data shows that cancellation fees often dissuade you from taking a trip; removing them will have a minimal impact on drivers’ overall earnings while encouraging you to take more trips.
Please note, if you are more than 5 minutes late drivers may choose to cancel trips at no penalty to them.
If you have any questions, please contact us via the Help section in your Uber app.
In 2016, Uber commenced its operations in Ghana.